Ngozi Osindero is a seasoned Human Resources (HR) professional and an accomplished leader with over 19 years
of extensive experience in the financial sector. She began her banking career at Standard Trust Bank, now United Bank for Africa (UBA), where she honed her skills in organisational development and people management. She also gained valuable expertise during her tenure at Greenwich Trust Limited before joining the Bank of Industry in 2014.
An alumna of the University of Uyo, Ngozi graduated with a degree in Law and was subsequently called to the Nigerian Bar after completing her studies at the Nigerian Law School. She is a certified member of the Chartered Institute of Personnel Management (CIPM) and holds an internationally recognized certification as a Senior Professional in Human Resources Management International (SPHRI).
At the Bank of Industry, Ngozi initially served as Head of Human Resources, where she successfully implemented strategic HR initiatives that aligned with the bank’s overall objectives. She later took on the role of Head of the Customer Care Department, where she demonstrated her ability to enhance client satisfaction and streamline service delivery processes.
As Chief Operating Officer of BOITC, Ngozi oversees key functional areas, including Human Resources, Finance, Internal Control, & Compliance. Her leadership is instrumental in driving operational excellence, fostering organisational growth, and ensuring that all aspects of the company’s operations are seamlessly integrated.
Ngozi is deeply passionate about optimizing operational efficiency to deliver measurable results and sustainable business growth. She is committed to building resilient organizational frameworks that empower teams, enhance client satisfaction, and contribute to long-term success.
In addition to her professional achievements, Ngozi is a strong advocate for continuous learning and professional development, inspiring her colleagues and peers to strive for excellence in all facets of their work.
